suki pure skin care


for customer service inquiries, please contact us at: 413.584.7854 - 888.858.suki (7854) or info@sukisnaturals.com

business hours we are open monday through friday, 9-5 est. order processing most orders are processed within 48 hours of receipt. processing time does not include weekends and orders placed on saturday and sunday will be processed the following monday. what's new at suki? our new look! it reflects some big improvements but may cause a question or two: why is my favorite product called something else? don't despair, the formulas have not changed at all. to help people easily match their skin care goals and issues with a suki® regimen, we enhanced product names to describe their uses better - nourishing & balancing in most cases. in any case where a formula has been slightly altered, it is because Suki is constantly on the lookout for which botanicals have finally become organically available, for only the purest, cleanest ingredients, & of course, ingredients of the highest efficacy possible. adjusting a formula to be the most proven effective & pure at the same time is all part of what she does in our organic innovation lab® in addition to formulating exciting new products. why are my products different sizes? our old labels described the product by weight. our new label describes the product by volume. this is an adjustment we've wanted to make for some time, & this packaging update has given us the opportunity. absolutely no changes have been made to the actual size of any product. every product is poured the exact same way, in the same amounts as always. we upgraded our packaging to a better quality of glass, but that doesn't mean it holds less. we aren't that kind of company.	as we grow, we will continue to evaluate how to best serve you & make necessary changes. we are very grateful for your support. thank you so much & enjoy! international customers please call 888.858.suki to speak with us about shipping options. ordering ordering from suki pure skin care is simple and convenient. browse our site. if you would like to purchase something simply click the buy button. a new window will open up to our shopping cart. from there you may add to your shopping basket, etc. we accept visa and mastercard. just call to place your order. we also accept check or money order as well if you prefer to use this method. send your check or money order to: suki, inc. 99 industrial drive northampton, ma 01060. please include sales tax for massachusetts residents and shipping fees as listed below. shipping and handling orders are shipped and delivered monday - friday only. most orders are shipped within 48 hours of receipt and orders received prior to 9am will be shipped the same day. we generally ship via DHL and can unfortunately not deliver shipments to PO boxes. we can ship orders going to PO boxes via united states postal service. sales tax suki, inc. is required by law to collect sales tax on orders shipped to Massachusetts.	returns and exchanges suki wants you to be satisfied with your purchase. sukisnaturals.com will only accept returns on items purchased through the website and with a receipt and order number. to return or exchange a purchase please call or email customer service at returns@sukisnaturals.com within 30 days of receipt of your purchase to process its return or exchange. we are unable to accept used skin and bodycare products after that period. we will gladly replace any damaged or defective item immediately. if it is beyond 30 days and you have a prior arrangement with manager or owner, we may allow exchanges only. products bought at other locations than sukisnaturals.com or direct with suki, inc. must be returned there. we cannot accept returns from other locations. privacy we are very serious about your privacy. we will not sell or rent your information. any information we obtain from you is used solely for the purpose of serving you and enhancing your experience with us. credit card security ordering with suki is safe and secure. we ask you to sign up for an account so that no one may make a purchase with us on your credit card. we also take visa and mastercard via email or phone. sampling every sukisnaturals.com order will be shipped with free sample of our products. unfortunately, due to the large number of requests we receive we can only send samples with orders. please let us know when placing your order if you are interested in any particular product. we regret to say that, due to the high cost, we do not offer samples of the following: eye tissue repair and lip repair butter.